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Gift Cards & Rewards

These premium modules add loyalty and stored-value mechanics. They require an active license that includes them — see Activating your license.

Gift Cards​

Sell and redeem store gift cards.

  1. Enable Gift Cards under Empora → Modules.
  2. Configure on Settings → Gift Cards: denominations or custom amounts, delivery (email), expiry policy, and which products count as gift cards.
  3. Customers buy a gift card like any product; the recipient redeems the code at checkout.

Gift cards are stored value — keep their balances and redemption rules clear, and decide your expiry policy in line with local regulations.

Rewards Points​

Points-based loyalty: customers earn points for actions (purchases, reviews, sign-up) and redeem them for discounts.

  1. Enable Rewards Points.
  2. On Settings → Rewards Points, set earn rates (points per currency unit), redemption value (points → discount), and any caps.
  3. Points balances appear in the customer's account; redemption applies at checkout.

Tune earn/redeem rates so the program is attractive but margin-safe. Start conservative; you can always increase generosity.

Wallet​

An account balance customers can top up and spend. The Wallet module lets customers pre-load funds, see the balance in their account, and spend it at checkout.

Wallet and Store Credit are two ledgers

Wallet holds money the customer paid in. The separate Store Credit module holds value the store issued — goodwill, compensation, a returns credit. Both ship, and checkout shows one combined balance, spending the issued credit first. See Store Credit.

Combining them​

A mature loyalty stack:

  • Rewards Points for everyday earning.
  • Gift Cards for gifting and acquisition.
  • Wallet for returns and pre-paid balances.
  • Email Automation to remind customers of their balances and points.