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Support & contact

Before you write​

Most reports are resolved faster if you check three things first. They take about a minute between them:

  1. Troubleshooting covers the common failures — a module that will not enable, a license that will not activate, a filter that returns nothing.
  2. Deactivate every other plugin and re-test. A conflict with another extension is the single most common cause, and knowing whether the problem survives a clean slate halves the diagnosis.
  3. Check your versions against Requirements. WordPress 6.2, WooCommerce 8.0 and PHP 8.1 are floors, not suggestions.

Where to write​

What you needWhere
A bug, a question, or help configuring a moduleempora.aoneahsan.com/support
Arranging a paid planempora.aoneahsan.com/support — see Plans
Anything about the author's other workaoneahsan.com

Empora is not yet listed on WordPress.org, so there is no WordPress.org support forum for it. The contact form above is the channel.

What to include​

A report with these six things can usually be answered in one reply. A report without them takes three.

  • What you did, in the order you did it.
  • What happened, and what you expected instead.
  • The module key — the short identifier under the module name in the module reference, such as product_filters or gift_cards.
  • Versions: WordPress, WooCommerce, PHP, and Empora. All four are on WooCommerce → Status.
  • Any error text, copied rather than described, including anything in your debug.log.
  • Whether it survives deactivating other plugins.

Screenshots help for anything visual. For a checkout or pricing problem, the product and the exact cart contents that trigger it are worth more than a screenshot.

Reporting a security issue​

Do not open a public report for a security problem. Write to the contact form above with the details and give it time to be fixed before you disclose it anywhere. A security report is answered ahead of everything else.

Response times​

Empora is built and maintained by one developer, Ahsan Mahmood. Replies are usually within a couple of working days. There is no support SLA on any plan today; if you need a contractual response time, say so when you write and it can be discussed.